In the rapidly evolving world of Telecare, where technology is the driving force behind innovation, one company stands out as a true pioneer in the field: Skyresponse. Their forward-thinking approach and commitment to open platforms have earned them a well-deserved spot among the top 10 Telecare Innovators of 2023 in Medhealth Review Magazine.

In a world where securing new customers can be a challenge, one enterprise found a solution by partnering with Skyresponse to help them grow their business. They were faced with the task of offering new features and innovative products to attract new customers, while also ensuring seamless operations for their existing customers. They also had a need for an integrated, unified, interface for their operators to handle alarms from different systems and peripherals.

Skyresponse, a B2B software tech company, had the solution that the partner was really looking for with its cloud-born alarm management platform. The customer made a strategic move, choosing the Skyresponse Platform for new customers, while maintaining their old solution for existing customers. This decision yielded impressive results.

With Skyresponse Platform in place, the customer not only secured new customers, but also seamlessly transitioned existing ones to the new platform. As a result, the older platform was phased out, and the customer could offer new peripherals like radar, GPS, and Electronic Health Record (EHR) systems to all their customers.

Mats Berthem, CEO of Skyresponse elaborates, “Skyresponse offers an innovative platform – born in the cloud and leverages the full potential, ensuring flexibility and scalability that other traditional systems cannot match. Our market-leading solution drives requirements in tenders. For example, Skyresponse partners were able to influence the Norwegian market requirements between 2018 and 2020, and today have ~90 % of the Norwegian home care market and ~30% market share of the Norwegian Nursing Home market. We have the Platform for our Solution Providers to offer their own, customized, solutions for response centers, nursing homes, assisted living and sheltered housing”.

Skyresponse has been at the forefront of the digital transformation of technology enabled care in the Nordics since 2016. This experience has been instrumental in shaping the enterprise’s future-ready platform, going from analogue to digital-ready and moving into Smart Care. With the analogue switch-over in the UK just around the corner, and in Europe over the coming years, the Skyresponse Platform help our partners have an easy transition going digital while still handling old analogue alarms. By the extensive Ecosystem of partners already integrated into the Skyresponse platform, allowing customers to adopt best-of-breed solutions to stay ahead in a constantly evolving technology landscape.

“The Skyresponse platform is more than just a solution; it’s a strategic advantage. Its innovative, cloud-born nature, market-leading capabilities, ability to drive tenders, and pivotal role in the UK’s digital transformation make it a game-changer. With its vendor-independence and scalable design, it’s a platform that positions your business for sustained success in the ever-evolving landscape of technology and business requirements,” continues Berthem.

The Future-proofing Features of the Platform

The market is evolving faster at unbelievable rates. The present solutions must stay ahead of the market and be consistently future-ready. Many enterprises find themselves locked into old systems with limited access to new technologies by existing suppliers. Mostly, old solutions are brought into use repeatedly. This is where the Skyresponse Platform shines.

The Skyresponse Platform offers flexibility and scalability, allowing easy integration of new systems, peripherals, or technologies as they emerge. Unlike many platforms, by using open API’s it adapts to the changing needs of an enterprise, ensuring seamless transitions in an ever-evolving market.

In 2017 November, the UK telecom industry announced its plans to retire analogue telephone networks towards the end of 2025. This transition is expected to spread across the entire Europe in the immediate future. Skyresponse, with its experience, is well-prepared to navigate such transitions.

The platform seamlessly handles both analogue and digital alarms and provide a future-proofed solution ready for Smart Care. The platform is among the top alarm and event management platforms in the market. The flexibility and scalability cannot be compared with most competitors. The statistics are impressive, including handling over 560 million alarms and events through the platform since start, with more than 12 million alarms and events per month.

The platform also excels in voice call handling, eliminating the complexities of capacity planning and allowing practically unlimited simultaneous voice calls, making it an ideal solution for alarm receiving centers (ARC’s). 

The platform is the alarm handling solution of choice in markets that wants to move away from legacy systems into open systems that support new operational workflows in an IoT-based future.

“We understand that alarms and events handle potentially life-threatening situations, that emphasizes the need to protect all systems from IT disruptions. In combination with managing and storing personal information and sensitive data, cyber security is always our top priority. Our cloud services are deployed on AWS data centers with an ongoing and never-ending control system to ensure unmatched cloud security. The data centers are designed to tolerate failures while maintaining service levels and have continuous capacity monitoring to ensure delivery, “summarizes Berthem.